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Returns & Refunds

We personally test our products for quality and innovation. We're confident in our curation, so if the product is not up to your expectations, we've got you covered. Please note that it may take longer than usual to process returns and issue refunds. Thank you for your understanding. 

  • You may return most products within 30-days of the purchase date for a full refund, in the original packaging, with a copy of the receipt and order confirmation number.
  • Wearable items such as our Manta Sleep Masks or Headphones may only be returned in new, unopened condition.
  • Other personally applied items such as our massage gun or foot massagers may only be returned in new, unopened condition.
  • We reserve the right to refuse returned items that show considerable use or damage. We cannot accept returns of items that are missing their serial number or UPC.
  • Any approved return will be refunded via their original payment method. 

Received a damaged item? Please email us immediately at info@nviostore.com

Friendly & Reliable Customer Service

Whatever your needs, we're here for you. Contact our support team directly via website or social media.

Fast Shipping & Easy Returns

Deliveries in Canada are completely free over $50. If you don’t like your purchase, send it back as soon as possible.

Support Local & Give Back

We’re a proud Canadian retailer and donate a portion of all purchases to United Way Centraide Canada and One Tree Planted.